Dell used Google Earth Pro to create an online mapping feature that lets customers or command center workers use the Internet to pinpoint the whereabouts of service people responding to repair systems.
Among those already signed on for the Platinum Plus service, which essentially contracts Dell to make sure computer systems keep running at peak capacity, was the US Army, according to Meyer.
"They can’t afford to have downtime, obviously," said Meyer.
Dell’s new premium service will be an upgrade in the United States, but will be offered for the first time in Asia, according to the company.
"It is great news for our global customers," Meyer said.
The Operations Performance Benchmarking service harnesses a natural obsession shared by many Dell insiders, according to Meyers.
"We are maniacal about measuring things," Meyer said. "It is just Dell DNA. If you join Dell, you know wob to bob, worst-of-breed to best-of-breed, within six months."
Providing performance feedback to clients so they could learn from what was working well, best-of-breed, to improve what was working poorly, worst-of-breed, according to Meyer.
"To the best of our knowledge, this is absolute industry first and is not offered anywhere else," Meyer said.
Dell invested more than 200 million dollars in its enterprise service during the past several years, according to the company. The service division of Dell accounts for an estimated five billion dollars in annual revenue, Meyer said.
